We’re here to help.
Whether something is not working, you are not sure how to start, or you just want to ask a person — here is how to reach us, and what to expect from each route.
Two ways to get a reply
Live chat is the fastest when someone is available. Email works whether or not anyone is.
Live chat
A chat window opens on this page. Leave your email address in it and the reply reaches you by email as well, so you do not have to wait with the page open.
If no chat button appears above, the messenger has not loaded — use email instead.
Write to us directly. Include the name of the person you are trying to reach if your question is about a specific Inside Community Member — it saves a round trip.
Or fill in the form below and we will compose it for you.
Looking for a fast answer?
Most questions we are asked already have an answer written down.
Read the FAQs
Thirty-five questions covering accounts, access, safety, pricing and billing — searchable, so you can go straight to yours.
How it works
What the Voice Connection Hub does, what the Online Connection Hub does, and how the two fit together.
Accessibility
We build for screen readers and voice navigation. If something here does not work with the assistive technology you use, tell us and we will treat it as a defect.
Send us a message
Fill this in and we will open a message in your own email app, already addressed and written. You press Send.
This form does not send anything by itself
What about Stacy?
Stacy is the AI assistant in the Inside Community Member’s Voice Connection Hub. She answers their questions by voice, from a facility telephone — she is not a support channel for the outside, and she is not reachable from this website. If you are signed in to the Online Connection Hub and need help there, use live chat or email above.
Not set up yet?
If you are here because you have not managed to get started, that is a support question too — and the setup guide may be quicker than waiting for a reply.